Shipping times

Our standard shipping times are approximately 2-3 business days for Europe, 3-5 business days for the United States and Canada, and 5-10 business days for the rest of the world. Please note that these are estimated delivery times. While we make every effort to meet these expectations, PORTRAIT cannot be held responsible for delays caused by customs clearance or payment issues.

Stock location

Our products are stored in Bassano del Grappa, Italy and all orders are shipped from there. We are pleased to offer FREE SHIPPING worldwide. However, please note that customs charges may apply for deliveries outside the European Union. Customers are responsible for these additional charges. As soon as an order is shipped, you will receive an e-mail with the details of the shipping company and the tracking number. Further questions about the Shipping Policy should be sent to info@portraiteyewear.com.

Order issues

If your order is delayed or lost in transit, please do not hesitate to contact our customer service immediately. We know how important on-time delivery is and will endeavor to resolve any issues promptly. Our team will investigate the situation and keep you updated on the status of your order. You can be assured that we are committed to your satisfaction and will take reasonable steps to address any concerns regarding late or lost orders.

Missed delivery

If the courier is unable to deliver your parcel because you aren't at home, they'll usually leave a delivery notification with instructions on how to proceed. This includes options such as arranging a new delivery attempt, picking up the parcel at a nearby pick-up point or specifying a new delivery time. It's important that you follow the courier's instructions to ensure successful delivery of your order. If you have any concerns or need further assistance, please don't hesitate to contact our customer service team at info@portraiteyewear.com.

If you're looking to return or exchange your order for whatever reason, we are here to help! You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following conditions to our return and exchange policy:

• Returned items must be undamaged and without any visible signs of wear or use
• All items must be returned in their original packaging, including hard eyewear case, soft microfiber pouch, warranty-brochure and plastic seal protection.
• This policy only applies to items purchased from portraiteyewear.com
• Items can be returned within 15 days of the purchase date. Returns outside this timeframe will not be accepted

To initiate a return or exchange, please complete the following steps:

1. Write a return request email to returns@portraiteyewear.com

2. Include in the email the order ID, the products you wish to return or exchange and explain clearly the reason of the return

3. Print the prepaid shipping label that you will receive by email*

4. Send all items back to us using the label provided

*PLEASE NOTICE THAT RETURN SHIPPING IS NOT FREE. We would definitely offer you the best quotation from our logistic partners that then would be deducted during the refund process once the frames get back in Italy in perfect condition at PORTRAIT's warehouse.

PORTRAIT®’s vision is to create premium quality handmade eyewear with a strong, original identity. All our frames are entirely handmade in Italy, produced in small workshops where craftsmanship still matters. Each piece comes from a precise and intentional process, focused on what really makes a frame last over time.

Materials

We work with a clear and limited selection of materials: high-quality acetates, titanium, and stainless steel used only for small functional parts. Nothing excessive, nothing decorative without purpose. Every choice is made to ensure durability, comfort and the right balance on the face.

Craftsmanship

Each PORTRAIT frame is made by hand in Italy, in small productions that allow real attention to detail. Working with independent artisans means keeping control over every step, from shaping to finishing, without shortcuts or industrial compromises.

Art-driven inspiration

PORTRAIT is built by people who are deeply connected to art, music and cinema. Our frames take inspiration from artistic movements, iconic musicians and cult films, reinterpreting classic shapes in a way that feels current but still grounded.

Experimentation

We approach design with a certain freedom. Each model explores proportions, details and construction in its own way, without following predefined rules. The goal is not to be loud, but to create something that feels personal and recognisable.