We believe that in this fast-paced and increasingly transparent society, the new economic models must have the courage to build something from a true essence, reduce the gap between perceived and actual value and create collaborative environments. Our product design is totally original. Our shapes have been carefully studied to create a product with a new character. When developing PORTRAIT, we spent a long time studying the shapes and chose a distinctive way to design our frames. To do this, we use not only original materials and new technologies, but also shapes inspired by elements from the visual arts, and minimalist-contemporary design.

The innovative features of our product consist of several key elements. Firstly, our eyewear is characterized by original shapes and designs that stand out from conventional models. This includes a unique blend of curvy and sharp lines complemented by exquisite craftsmanship. In particular, the fine milling above the nose bridge and the precise milling on the temples contribute to the unmistakable character and identity of our brand - all without visible logos. Each piece is meticulously handcrafted in Italy, reflecting our commitment to quality and craftsmanship. Our products also do away with visible logos, emphasizing a refined esthetic that speaks for itself.

At PORTRAIT, we offer you a wide selection of eyewear to suit your needs. Our selection includes frames for prescription glasses that you can have fitted by a qualified optician. We also offer sunglasses that are manufactured to the highest standards and fitted with high quality lenses to ensure high quality and compliance with European standards. Our frames are made from a variety of high-quality materials to suit different preferences and needs. You'll find options made from lightweight and durable materials such as acetate, titanium, stainless steel and hypoallergenic metals. Each material is carefully selected to ensure comfort, durability and style for our customers.

Choosing the perfect frame size is crucial for comfort and optimum visual performance. In our size guide you'll find detailed instructions on how to measure and choose the right frame size based on your facial measurements. If you're still unsure, our customer service team is always on hand to help you find the perfect fit.

Our standard shipping times are approximately 2-3 business days for Europe, 3-5 business days for the United States and Canada, and 5-10 business days for the rest of the world. Please note that these are estimated delivery times. While we make every effort to meet these expectations, PORTRAIT cannot be held responsible for delays caused by customs clearance or payment issues.

Our products are stored in Bassano del Grappa, Italy and all orders are shipped from there. We are pleased to offer FREE SHIPPING worldwide. However, please note that customs charges may apply for deliveries outside the European Union. Customers are responsible for these additional charges. As soon as an order is shipped, you will receive an e-mail with the details of the shipping company and the tracking number. Further questions about the Shipping Policy should be sent to info@portraiteyewear.com.

If your order is delayed or lost in transit, please do not hesitate to contact our customer service immediately. We know how important on-time delivery is and will endeavor to resolve any issues promptly. Our team will investigate the situation and keep you updated on the status of your order. You can be assured that we are committed to your satisfaction and will take reasonable steps to address any concerns regarding late or lost orders.

We offer a range of convenient payment options to meet the needs of our customers. We currently accept major credit cards, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Klarna and Union Pay. For added flexibility and security, we also support payments via PayPal. With these trusted payment methods, you can shop with confidence knowing that your transaction is safe and hassle-free.

If the courier is unable to deliver your parcel because you aren't at home, they'll usually leave a delivery notification with instructions on how to proceed. This includes options such as arranging a new delivery attempt, picking up the parcel at a nearby pick-up point or specifying a new delivery time. It's important that you follow the courier's instructions to ensure successful delivery of your order. If you have any concerns or need further assistance, please don't hesitate to contact our customer service team at info@portraiteyewear.com.

To view PORTRAIT’s return policy in detail, please click here.Please note that returned items must be returned undamaged, unused and in their original packaging, including the hard eyeglass case, soft microfiber pouch, warranty booklet and plastic seal for protection. This policy only applies to items purchased from portraityewear.com. To initiate a return or exchange, please send an email to returns@portraiteyewear.com with your order ID, the products you wish to return or exchange, and a clear explanation of the reason for the return. You'll receive a prepaid shipping label via email. Please note, however, that the return shipment isn't free of charge. We'll make you the best offer for shipping through our logistics partners. The costs will be deducted from your refund once the frames have arrived in perfect condition at the PORTRAIT warehouse in Italy.

If you receive a damaged or defective pair of glasses, we sincerely apologize for any inconvenience caused and will make every effort to resolve the problem immediately. Please contact our customer service team at info@portraiteyewear.com within 15 days of receiving your order. In your email, include your order ID, describe the damage or defect and attach clear photos that illustrate the problem. Our dedicated team will assess the situation and work with you to find a suitable solution, be it a replacement, repair or refund. Your satisfaction is our top priority and we strive to ensure that you receive the best quality from PORTRAIT.

To ensure the longevity and perfect condition of your glasses, we recommend that you wipe dust and stains from the lenses and frames with a soft, lint-free cloth. Avoid harsh chemicals or abrasive cleaners as they can damage the lenses or coatings.

When you are not using your glasses, store them in a protective case to prevent scratches and damage. Avoid exposing them to extreme temperatures or leaving them in direct sunlight for long periods of time.

Always handle your glasses with clean hands to avoid getting oil and dirt on the lenses and frame. Always take your glasses off or put them on with both hands to prevent them from slipping or damaging the frame. Check your glasses regularly for loose screws, hinges or other signs of wear. If you notice any problems, please contact our customer service

The protection of your personal data and payment information is our top priority. We use industry-standard encryption protocols and secure payment gateways to ensure the confidentiality and integrity of your data. You can rest assured that we never share customer data with third parties unless it is necessary to facilitate order fulfillment or to comply with legal requirements. Your privacy and security are of the utmost importance to us, and we strive to maintain the trust you place in us.